Australia

We use Australia Post for all orders within Australia.

    • We Charge a standard rate of $9.95 for shipping
    • We Charge a rate of $14.95 for all express parcels
    • Free Shipping for all orders over $100

The estimated delivery time for express shipping is 1 – 3 business days, dependent on Australia Post’s delivery schedule. In many cases, customers in metro areas will receive their package the day after it is shipped. Regional areas can take up to 3 working days

For standard shipping please allow up to 5 days.

While we do all we can to ensure your order is delivered on time, Gem active cannot be be held responsible for conditions beyond our control such as severe weather, service interruptions etc.

New Zealand

    • All Parcels are posted for $14.95 – Please allow 5-10 business days
    • Free shipping for all orders over $100

Rest of the world

    • Free postage on all orders over $250
    • $25 Standard Shipping for all orders under $250
    • $35 Express shipping for all orders under $250

Shipping on all orders via Australia Post Pack and Track (5-10 days). Tracking information is sent via email at 5pm AEST on the day that orders are shipped out.

Note: International orders may be subject to custom charges. Please refer to your domestic import policy for more information.

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee.

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Gem Active is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.