Australia

We use Australia Post for all orders within Australia.

    • Standard shipping: $6.95
    • Express shipping: $9.95
    • Free Shipping on orders over $99

Estimated delivery times:

  • Express: 1-4 business days
  • Standard: Up to 7 days

While we strive to ensure timely delivery, Gem Active cannot be held responsible for conditions beyond our control such as severe weather or service interruptions.

New Zealand

    • Standard shipping: $9.95 (5-12 business days)
    • Express shipping: $14.95
    • Free shipping on orders over $99

Rest of the world

    • Free postage on orders over $250
    • Standard shipping: $25 for orders under $250
    • Express shipping: $35 for orders under $250

All international orders are shipped via Australia Post Pack and a tracking number will be provided.

Important Note for International Orders:

  1. International orders may be subject to customs charges. Please refer to your domestic import policy for more information.
  2. All custom fees, taxes, and additional costs associated with overseas purchases are the customer’s responsibility. These are not included in the order cost or shipping fee.
  3. We recommend contacting your local customs office if you are unsure about applicable taxes and customs fees.
  4. Gem Active is not responsible for additional taxes and customs charges requested during shipment. We do not offer refunds for these costs.