Australia
We use Australia Post for all orders within Australia.
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- Standard shipping: $6.95
- Express shipping: $9.95
- Free Shipping on orders over $99
Estimated delivery times:
- Express: 1-4 business days
- Standard: Up to 7 days
While we strive to ensure timely delivery, Gem Active cannot be held responsible for conditions beyond our control such as severe weather or service interruptions.
New Zealand
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- Standard shipping: $9.95 (5-12 business days)
- Express shipping: $14.95
- Free shipping on orders over $99
Rest of the world
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- Free postage on orders over $250
- Standard shipping: $25 for orders under $250
- Express shipping: $35 for orders under $250
All international orders are shipped via Australia Post Pack and a tracking number will be provided.
Important Note for International Orders:
- International orders may be subject to customs charges. Please refer to your domestic import policy for more information.
- All custom fees, taxes, and additional costs associated with overseas purchases are the customer’s responsibility. These are not included in the order cost or shipping fee.
- We recommend contacting your local customs office if you are unsure about applicable taxes and customs fees.
- Gem Active is not responsible for additional taxes and customs charges requested during shipment. We do not offer refunds for these costs.